A Series A $20 million real estate company in San Diego faced challenges managing inbound leads, resulting in wasted opportunities and customer dissatisfaction.

In Austin, Texas, an auto-parts ecommerce company struggled with managing a high volume of online orders. Seeking improvement, they enlisted the help of Core Channel to streamline processes, resulting in fewer order problems and increased customer satisfaction.

Understanding Outsourcing

Outsourcing is a strategic business decision aimed at optimizing operations and resource allocation. It involves contracting out non-core or auxiliary functions to external service providers who specialize in those areas. Some common tasks that are commonly outsourced include:

1. Customer support

2. Information technology (IT) services

3. Human resources (HR) functions

4. Accounting and finance

5. Data entry and processing

6. Manufacturing and production

7. Digital marketing and content creation

8. Research and development (R&D)

Pakistan, a country known for its skilled workforce and rapidly growing IT sector, has emerged as a prominent outsourcing destination. In this blog, we will explore the compelling reasons why outsourcing to Pakistan is gaining popularity and why it might be the right choice for your business.

Our client, a prominent name in the food tech industry, operates a platform connecting customers with restaurants and delivery partners. With a focus on providing seamless service, they sought solutions to address challenges in live operations, onboarding restaurants and couriers, as well as managing email and ticket inquiries.

In today's competitive business landscape, every investment needs to be justified. That's especially true for customer experience (CX) outsourcing. If you're considering outsourcing your CX functions or want to validate your current strategy, understanding how to measure the return on investment (ROI) is crucial.

In the dynamic landscape of customer service, the intersection of Artificial Intelligence (AI) and human interaction has emerged as a pivotal driver of enhanced efficiency and customer satisfaction.

A $20 million real estate company in Dubai hired Core Channel to improve their lead response and qualification process, reducing response times by 50% and doubling qualified lead hand-offs. The success led to team expansion and separate rental and buying teams, earning the company recognition on CNN.