Customer ServiceThat Brings Your Brand’s Values to Life
Impressing your customers means boosting your business!
Improved response time
DON'T make your customers wait. We make sure they won't. Our average first response time is just under 30 mins.
Increase customer satisfaction
Our smart work flows have resulted in reduced customer response times and an impressive CSAT of over 94% on average.
Increase conversion rate
Transform browsing into buying and boost your conversion rates by an impressive 10-20%!
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"
We're not just your customer support solution; we're your company's partner in growth. Like a trusted ally, we evolve with you, adapting to your changes and supporting your journey every step of the way. "
We cover all the channels
Customer support
Back office support
Trust and safety
Compliance and Fraud
Full control over your budget
INHOUSE
CORE CHANNEL (OUTSOURCED)
Problems
86% of the customers have stopped buying from a brand because of a bad customer experience, and 57% of the customers have stopped buying from a company because a competitor provided a better experience.
Nauman Mukhtar
CEO/ Co-Founder
77% of customers are likely to recommend a company after a positive response.
62% of the brands say they share a bad experience with other outsourcing partners.
Subho Zainab
COO/ Co-Founder
86% of the customers have stopped buying from a brand because of a bad customer experience, and 57% of the customers have stopped buying from a company because a competitor provided a better experience.
Nauman Mukhtar
CEO/ Co-Founder
77% of customers are likely to recommend a company after a positive response.
62% of the brands say they share a bad experience with other outsourcing partners.
Subho Zainab
COO/ Co-Founder
86% of the customers have stopped buying from a brand because of a bad customer experience, and 57% of the customers have stopped buying from a company because a competitor provided a better experience.
Nauman Mukhtar
CEO/ Co-Founder
77% of customers are likely to recommend a company after a positive response.
62% of the brands say they share a bad experience with other outsourcing partners.
Subho Zainab
COO/ Co-Founder
Why us?
Smooth integration with your team
You've the freedom to choose from our bests to represent your brand and culture.
Off-shore and English proficient
Take advantage of cost benefits resulting from geographic economic difference and tap into a talent pool free from language barriers.
Your own team
With your own dedicated team, you ensure they understand your brand inside and out, delivering highly personalized and knowledgeable customer service that leaves everyone satisfied.
Your right partner
Collaborate with a partner like "us" who aligns perfectly with your company's mission, vision, and culture.
Real time customer feedback
Addressing and resolving issues immediately, making sure you're always on your A-game, delivering service that's as sharp as a tack!
Easy onboarding process
Stage 1 (Day 1)
Discovery call
On our discovery call, your Client Success Manager will work through the details of the engagement with you.
Stage 2 (Day 2-5)
Team Selection
We find the perfect agents for your needs and make sure they're right for your business.
Stage 3 (Day 6-7)
Agent Training and going live
You train the first agents with us. Then, we handle future training so you can focus on your business.
Stage 4 (Day 6-7 onwards)
Ongoing support
Your Account Manager updates you. See agent performance and schedules easily.
What happens next
Quality
All subsequent recruitment, training, management and QA of outsourced agents is done on your behalf.
Weekly Check ins
Join us for regular weekly check-ins to discuss performance, KPIs, strategy and more
Scale
Scale your outsourced customer service team up and down anytime by reaching out to your account manager.
24/7 support
Plus, feel free to get in touch with us anytime 24/7.
We know your tech stack
Trim costs up to 50%
01.12.2023
5
minNauman Mukhtar
Understanding the significant differences in operational overheads is crucial for BPO firms to tailor their cost optimization strategies.
Case Study: How Core Channel Helped an Auto-parts Company in Texas
07.11.2023
5
minNauman Mukhtar
In Austin, Texas, an auto-parts ecommerce company struggled with managing a high volume of online orders. Seeking improvement, they enlisted the help of Core Channel to streamline processes, resulting in fewer order problems and increased customer satisfaction.
Case Study: Core Channel transforming Real Estate
11.10.2023
10
minSubho Zainab
A Series A $20 million real estate company in San Diego faced challenges managing inbound leads, resulting in wasted opportunities and customer dissatisfaction.
Our team
We are connected to the core
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Outsourcing has evolved from a cost-saving tactic to a strategic imperative in a post-pandemic world.
Outsourcing to Core Channel provides access to best-in-class technology and processes, allowing you to reduce average wait time and maintain SLAs. Plus, it can save you a significant amount of money annually by hiring VA's at a lower cost.
WE ARE LOOKING TO BUILD A MEANINGFUL NETWORK
AND LEAVE A MARK OF OUR COUNTRY’S EXCEPTIONAL
TALENT.
Outsourcing has evolved from a cost-saving tactic to a strategic imperative in a post-pandemic world.
Outsourcing to Core Channel provides access to best-in-class technology and processes, allowing you to reduce average wait time and maintain SLAs. Plus, it can save you a significant amount of money annually by hiring VA's at a lower cost.
WE ARE LOOKING TO BUILD A MEANINGFUL NETWORK
AND LEAVE A MARK OF OUR COUNTRY’S EXCEPTIONAL
TALENT.
Outsourcing has evolved from a cost-saving tactic to a strategic imperative in a post-pandemic world.
Outsourcing to Core Channel provides access to best-in-class technology and processes, allowing you to reduce average wait time and maintain SLAs. Plus, it can save you a significant amount of money annually by hiring VA's at a lower cost.
WE ARE LOOKING TO BUILD A MEANINGFUL NETWORK
AND LEAVE A MARK OF OUR COUNTRY’S EXCEPTIONAL
TALENT.
Nauman Mukhtar - CEO